HELP- NO DEPOSIT! Support username and password not working

Hello my username: KXXXXXXX password: xxxxxxxxxxxx
not working on your support sight.
DEPOSIT $XXX BTC not showing up

First an most important thing:
PLEASE, DO NOT EVER SHARE YOUR ACCOUNT ID, ESPECIALLY ALONG WITH YOUR PASSWORD! Even with Kovrita Support Personnel!

Regarding the “no-deposit”:
Kindly keep in mind that Kovrita system is build and operates via Ethereum network to record all of the system transactions, which is not an instant event.
The entire process of deposits via any cryptocurrency asset will be practically seamless from user’s perspective very soon. However, while in its beta testing phase and while the developers team is still fine-tuning the system, some precautionary delays are possible.
We appreciate your patience.